About Us

Seamstress Touch

About Us

Welcome to Seamstress Touch LLC

OUR MISSION
Our Mission is simple: to provide the best products and service to our customer at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog. We invite you to browse through our store and shop with confidence.

Each and every item is handmade, which means you will receive a unique item because no two are exactly alike. 

SHIPPING & DELIVERY
Please allow up to 24 hours, after receipt of your payment for your order to be processed and production of your custom item to begin. For United States shipping please allow a TOTAL of 7 to 10 BUSINESS DAYS for delivery.

Verify your address including any apartment, suite, or unit number and zip code during checkout. We will contact the customer if a package is returned due to an incorrect or invalid address. We will verify the address the customer provides at check out and offer to reship the package. If the customer does not want the item reshipped a store credit will be issued. NO REFUNDS, NO EXCEPTIONS!!

Your Mailing and shipping address must match what your credit/debit issuer has on file. If your bank does not recognize the shipping address, we WILL NOT complete your order and it will be cancelled. THIS IS TO PROTECT OUR CUSTOMERS FROM DEBIT/CREDIT CARD FRAUD.

**PREORDERS - PLEASE ALLOW UP TO 3 WEEKS TO RECEIVE PREORDER ITEMS.**

PAYMENT METHOD
We accept Visa, MasterCard, Discover, and American Express. NO cod, wires, or personal checks will be accepted. If you would like to mail a money order or cashier’s check, please contact us at 702-245-3609 or seamstresstouch@gmail.com.

RETURN POLICY
We will except returns WITHIN 5 DAYS FOR STORE CREDIT ONLY. Items must be in new condition (unaltered, unwashed, unworn, and any tags must be attached). Shipping charges are non-refundable; therefore, the customer will be responsible for all shipping charges.
Be sure to verify the mailing address entered at checkout is correct. We will not be held responsible for packages returned due to an incorrect or invalid address.

**For custom creations, PLEASE be sure of your size, as there are NO REFUNDS, EXCHANGES, or STORE CREDIT once an item has been made based on the measurements that were provided by the client.**

**Before sending items back please email us at seamstresstouch@gmail.com so we can provide you an order number. We suggest you send items back with a tracking number via USPS, FEDEX, or UPS. We will not be held responsible for items lost in transit without a tracking number. **